Acas has a statutory duty to offer free 'early appeasement' before workers lodge a work tribunal case. The concepts of conciliation are identical to those of mediation, however any arrangement reached in conciliation is lawfully binding. Managing conflicts in the office is constantly challenging, yet early intervention and use a specialist mediator can provide a sensible as well as economical way to minimise the interruption to your business. If a contract is reached with the mediation process, then a binding document can be prepared for both parties to enter into.